Payment Policy


Please read and understand

The following terms and conditions apply to all Tours organized by Bandung Holiday Tours & Travel. For this purpose, the term “Tours” shall include all room accommodation bookings at hotels, resorts, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by Bandung Holiday Tours & Travel.

Any arrangements which you make which are NOT made through are ones for which we have NO responsibility or liability.

1. Making a Booking

When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. When you make a booking with and we accept it, the total cost of the tour package becomes due and payable immediately, with a minimum down payment of 50% must be made to make the booking.

* For group more than 12 pax, the balance of the payment must be made within no less than 2 weeks before the tour date.
* For individual travelers (12 people or less), the balance of the payment can be made upon your arrival in Bandung.

During peak season, we may require full amount to be paid in advance to hold space on a ‘confirmed basis’. This is also to be noted that amount that you pay us during the peak season are ‘non-refundable’.

2. Prices

Prices are fixed at the time of booking and generally will not be subject to any surcharges.

We reserve the right to change our prices at any time before you book including any special rates that we may offer from time to time, which may not be the same as those published on this website. Please note that ALL RATES are determined based on the actual time of travel, and NOT the booking date.

3. Cancellation

You or any member of your party may cancel all or part of your Tour at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below.

Period before Scheduled Departure Date that Notice of Cancellation is Received

Cancellation Charge as % of Booking Price

60 days or more: None

45 – 59 days: 25%

30 – 44 days: 50%

Less than 30 days: 100%(no refund)

Failure to adhere to the payment policy may result in the cancellation of your booking.